Hollywood Casino Amphitheater in Maryland Heights, Missouri, has partnered with KultureCity, a leading nonprofit dedicated to sensory accessibility, to enhance the concert experience for guests with sensory processing needs. This collaboration marks a significant step toward making live music events more inclusive for individuals with autism, PTSD, anxiety, and other sensory sensitivities.
A Commitment to Inclusivity
The partnership with KultureCity positions Hollywood Casino Amphitheater as a Sensory Inclusive™ certified venue, ensuring that fans of all abilities can enjoy concerts in a supportive environment. KultureCity’s sensory inclusion initiative focuses on providing tools and training to help venues accommodate guests who may find noises, lights, or crowds overwhelming. By implementing these measures, the amphitheater aims to create a welcoming and accessible experience for all attendees.
To support this initiative, the venue has introduced sensory bags available for checkout at the Welcome Center in the front entry plaza. These bags, provided at no cost with a photo ID, contain noise-reducing headphones, strobe glasses, fidget tools, and other resources designed to help both children and adults manage sensory overload. This allows guests to fully engage with performances without discomfort caused by the vibrant atmosphere of live concerts.
Staff Training and Venue Enhancements
As part of the partnership, Hollywood Casino Amphitheater staff have undergone specialized training provided by KultureCity. This training equips crew members to recognize and assist guests with sensory needs, fostering a more empathetic and responsive environment. The venue has also implemented clear signage to designate quiet zones and sensory kit pickup locations, helping guests navigate the space with ease.
The amphitheater’s commitment to accessibility extends beyond sensory accommodations. All entrances are step-free, and restrooms, concession stands, and merchandise areas are fully accessible. For guests requiring medical accommodations, such as prescribed medications or larger medically necessary supplies, the venue allows these items in their original containers, with a verifiable photo ID. Oversized bags containing medically necessary items are permitted after screening and are tagged with a medical tag to comply with the venue’s bag policy.
Enhancing the Concert Experience
Hollywood Casino Amphitheater, with a capacity of 20,000, including 7,000 covered seats and a spacious lawn area, has long been a premier destination for live music in the St. Louis area since 1991.
The sensory accessibility measures align with the venue’s broader accessibility offerings. Guests can purchase accessible seating through Ticketmaster or Live Nation, with an ADA logo indicating available seats. For those needing interpretive services, arrangements can be made by calling 314-813-9983 at least three weeks prior to an event. The venue also accommodates service animals, defined by the ADA as dogs or miniature horses trained to assist individuals with disabilities, ensuring they are supported throughout their visit.
Guests can further enhance their visit with the KultureCity app, which offers information on sensory-friendly venues and helps individuals prepare for events in advance. This tool, combined with the amphitheater’s on-site resources, empowers attendees to enjoy concerts with confidence and comfort.
Plan Your Visit
Located at 14141 Riverport Drive, Maryland Heights, MO, Hollywood Casino Amphitheater continues to be a vibrant hub for music lovers. Fans can explore the 2025 event calendar and purchase tickets through the venue’s official website or Ticketmaster. For those requiring specific accommodations, contacting the box office at 314-298-9944 or submitting a request online ensures a tailored experience.
With its partnership with KultureCity, Hollywood Casino Amphitheater is not only amplifying music but also amplifying inclusivity, ensuring that every fan can rock out under the stars. For more information on sensory accessibility or to plan your visit, check the venue’s official website.
